How does it work?
Create an account for kids
CLASS RESERVATIONS: It is best to book your spot for the classes that interest you – and you can cancel free of charge up to 12h before. If you cancel your class with less than 12 hours notice, or if you don’t show up for your class, it is unfortunately lost. In the case of unlimited packages, fees of $10 plus taxes will apply for lack of sportsmanship. It’s a matter of respect for those who would have taken your place & for the teacher waiting for you.
CLASS CARDS: Class cards are non-refundable, but never expire and can be used at any time!
MONTHLY SUBSCRIPTIONS: Memberships automatically renew every 30 days and can be paused up to three times per year upon request. Just let us know before your next renewal if you want to change plans or put the subscription on hold. Not a big fan of engagement? Choose a class card instead!
WAITING LIST: As soon as a place becomes available, you will receive an email to which you must respond within 12 hours to have the place. Without word from you, we will give the place to someone else.
POLICIES AND TERMS
Please read the following terms and conditions carefully. Any registration with Ballet Hop! is equivalent to acceptance of all the conditions set out below. Booking one or more activities implies knowledge, understanding and acceptance of these general and specific conditions.
Inclusivity
Ballet Hop! studios are accessible and inclusive places, where all people are welcome. We value diversity in all its forms, whether related to gender expression or identity, sexual orientation, origin or culture, physical appearance, language, disability, age or any other identity factor. We randomly use feminine, masculine and inclusive writing in our communications in order to simplify the text.
In order to protect our clients, we reserve the right to stop services and/or refuse to serve anyone who exhibits hateful or disrespectful behavior that does not comply with our rules of use or whose actions threaten their own safety, that of others or that of Ballet Hop! personnel, without any notice, reimbursement or compensation.
Health and security
Ballet Hop! implements security measures through secure facilities, kinesiologist-approved programs, certified instructors, etc. Customers who join Ballet Hop! accept that any physical activity presents a risk of injury and take responsibility for it. It is the responsibility of each client to consult with a healthcare professional before beginning any physical training program, and to declare to Ballet Hop! any situation regarding their health. A fitness questionnaire is sent to each participant with their registration: completing it and keeping it up to date is the responsibility of each client.
Access to the studio
Clients must register at the reception desk before each activity. Each client must have their own class card or subscription. Payment must be made before access to the studio or the planned activity. The Mile-End, Verdun and St-Lambert studios are accessible with the same membership or class card.
It is possible to register on the waiting list if a class is full. As soon as a spot becomes available, an email is sent to the first person on the waiting list. The client must respond within 12 hours to secure the spot, otherwise the place will be given to the next person on the waiting list. It is the responsibility of each customer to ensure that they properly receive communications from Ballet Hop!.
Class cards
Class cards (1, 6, 12, 24) are non-refundable and do not expire: they are prepaid cards. They can be transferred one (1) time to another person.
Unlimited subscriptions
The unlimited week is offered to new customers only. It gives access to all our classes for 7 days and does not renew. The monthly subscription gives access to all our classes for 30 days and renews automatically. These two subscriptions are non-refundable. Once the month has started, it is considered used. It is possible to pause the monthly subscription upon request, for a minimum of seven (7) days and for a maximum of three (3) times per year. You can also completely cancel the subscription at any time if you request it before the next renewal date.
Kids camp
The kids camp includes a specific contract which must be read and signed by the parent or guardian before the start of the camp. The kids camp can be exchanged or refunded before it begins. An absence on one or more of the days of the purchased camp does not constitute a reason for refund. Complementary services, such as daycare, are subject to the same terms and conditions.
Ballet Hop Retreat
50% of the price of adult retreats is considered a security deposit and is neither refundable nor exchangeable. The retreat can be exchanged for another type of service or for a later date depending on availability, 30 days before the start date of the retreat. No exchanges or refunds will take place less than 30 days before the selected retreat. Additional services, such as room reservations, are subject to the same terms and conditions.
Subscription to online courses
The subscription to the Ballet Hop! Online classes platform is an auto-renewing monthly payment. The subscription can be suspended for a minimum of seven (7) days, a maximum of three (3) times per year – or canceled directly in the customer account used for the purchase. Live classes and the Instructor Training, once opened, are non-refundable.
Special/private events
Special events, such as intensives, Instructor Training, studio rentals, and children’s parties, among others, are non-refundable. They can be rescheduled depending on availability, if canceled at least 48 hours in advance. Apéro Hop and private lessons are non-refundable and can be rescheduled if canceled at least 12 hours in advance. A 50% non-refundable deposit may be required to make the reservation. Additional services, such as creative workshops and the festive cocktail, are subject to the same terms and conditions.
Boutique products
Items purchased in store can be exchanged within 7 days of purchase if they have not been used, if they have all their labels and original packaging. Exceptions: hygiene products, earrings, make-up or cosmetics, food, underwear.
Class reservations and cancellations
Ballet Hop! uses the MindBody platform for activities management. Clients can book their classes in advance if desired. Once the reservation is completed, we ask for a 12h notice to cancel, free of charge. In the event of late cancellation, the class will be debited from the account, or, in the case of unlimited membership, a sportsmanship fee of $10 plus taxes may apply.
Photos and videos
As part of our activities, we sometimes take photos and videos of the participants. By being a client of the studio, you agree that Ballet Hop! can capture your image by photo or video and use it to promote its activities. Instances of such photos or videos are always mentioned during the activity and all those present have the choice to withdraw from the captured scene at any time. It is also entirely possible to request the removal of a photo or video if needed. The photos and videos thus captured are not sent to other participants or used for any purpose other than Ballet Hop!’s social media.
Studio Communications
Ballet Hop! sends a monthly newsletter to its customers who request it. We may also communicate with you regarding your account, payment method, class cancellations, etc. It is the responsibility of each client to ensure that they properly receive the appropriate communications.
Taxes
The amount of applicable taxes will be added to any price quoted.
Children
Children’s courses are offered for the age groups mentioned. Lessons for adults are accessible to people aged 12 and over, or from 8 years old if the child is accompanied by his parent. Ballet Hop! reserves the right to refuse access to an adult class to a child who is unable to participate adequately.
Data Protection and Privacy
We treat the personal data of our customers with utmost care. Our MindBody platform adheres to the highest standards of personal information protection (available at https://support.mindbodyonline.com/s/article/220544067-MINDBODY-s-PCI-Compliance-Information?language=en_US)
J’ai une question!
Tu as déjà dansé, mais ça fait longtemps – Oui.
T’es quand même expert -Oui
Tu n’as jamais fait de danse avant – Oui
T’es un garçon – Oui
Tu as un surpoids/les pieds plats/des cheveux blancs/des courbes/la felxibilité d’un 2×4/la mémoire d’un poisson rouge -Oui
En gros, OUI, TA PLACE EST ICI! Tu nous manques en fait!
On ne donne pas de classes gratuites car nous croyons qu’il est important de payer nos employés justement pour leur travail. MAIS! Tu peux acheter une classe à l’unité pour essayer. Nous avons aussi notre semaine d’essai illimité à 36$+tx si c’est ta première fois avec nous!
Ça dépend de ton but. Si tu veux apprendre le ballet, danser ou apprendre la technique, tu peux commencer avec Ballet pour les nuls, puis Petite Technique. Si jamais tu veux bouger, faire travailler tes muscles et te mettre en forme, on te suggère de commencer par Sans Chichis, ce qui te donnera un aperçu de notre programme! Sens-toi bien à l’aise de nous contacter pour qu’on puisse t’aider à trouver quels cours sont les mieux pour toi 🙂
Tant que tu te sens confortable et “fierce”, on est bien ouvertes concernant le code vestimentaire: Leggings, camisole, maillot, collant, tout fonctionne! Par contre, tu auras besoin d’une paire de chaussettes ou de chaussons de ballet (que nous vendons dans notre boutique, en passant), une bouteille d’eau réutilisable, un élastique à cheveux. On a tout le reste – incluant le tapis de yoga!
Pour les classes d’enfants, on demande des chaussons de cuir, pour former le pied et pour la sécurité. Sinon, nous recommandons maillot et collants. Les ailes de fées, tutus et autres paillettes sont les bienvenues, en autant que ça soit sécuritaire. Pas de gomme, ni de bijoux.
Deux petites étapes simples: tu achètes ta classe ou ton abonnement, puis tu réserves la place pour la classe de ton choix. Une fois que tu as acheté ta ou tes classes, tu peux réserver d’avance ou une à la fois (certaines classes se remplissent assez vite!). Tu peux réserver n’importe quand et changer ta réservation jusqu’à 12h avant ta classe sans frais.
Malheureusement, ta classe sera perdue. On est vraiment désolées que tu l’aies manquée et on sait que parfois, c’est impossible de savoir d’avance. Par contre, sans le préavis de 12 heures, on ne peut pas donner ta place à quelqu’un d’autre, ce qui est dommage pour nous, pour la prof et pour les autres client.es. C’est pour ça que ta classe est perdue. Mais ne t’en fais pas, tu te rattraperas la prochaine fois!
Dans le fond, ces frais nous permettent de gérer les abus d’annulation. Annuler sa classe à la dernière minute, ça empêche d’autres client.es de rejoindre les cours, ça nuit à notre gestion d’entreprise, ça empêche ton instructrice de faire son travail au mieux et c’est juste un manque général d’esprit sportif. C’est ok de mettre ses limites dans la vie, et c’est pour ça qu’on met des frais d’annulation pour les annulateurs.trices en série! Ne t’en fais pas par contre, tu as droit à une chance avant, tu seras prévenu.e par courriel.
Les cartes de classes ne sont pas remboursables mais n’expirent pas. C’est pour que tu aies plus de flexibilité!
La plupart de nos classes sont faites pour être “drop-in friendly”: Corps de ballet, Sans chichis, Barre au sol, Stretch… Par contre, les classes techniques comme Petite technique vont progresser pendant la saison. Donne-toi un bon 2-3 semaines pour te sentir à l’aise dans ces classes. Ton sens de l’humour sera le bienvenu! Aussi, assure-toi d’inclure quelques classes “Ballet pour les nuls” dans ton horaire si tu n’as jamais fait de ballet avant. Ça t’aidera à rattraper ce que tu as manqué!
Quand la classe est pleine, tu peux ajouter ton nom sur la liste d’attente. Aussitôt qu’une place se libère, le système t’envoie un courriel, tu as alors 12h pour confirmer que tu prends la place. Sans retour de ta part, on passe à la prochaine personne. Si jamais tu n’obtiens pas de place, ta classe ne sera pas comptabilisée. N’oublie pas de nous ajouter à ta liste de contacts dans tes courriels et autoriser les courriels promotionnels dans ton compte MindBody pour ne pas qu’on tombe dans les Indésirables!
On t’a préparé une petite carte pour t’aider!
Technology sucks and you can't find what you want?
It will be our pleasure to create your account, complete your purchase and manage your bookings for you if it’s easier! Just reach out to our friendly front desk team!